Video Quality Nest Outdoor Camera

jimpawski
Community Member

Has anyone noticed that the video quality of the newer Nest Outdoor Camera (wired) is not a good as the older cameras? The video is dull, washed out, and very contrasty. The older cameras have a much better video quality.

1 ACCEPTED SOLUTION

jimpawski
Community Member

We are all good here.

View solution in original post

6 REPLIES 6

Brad
Community Specialist
Community Specialist

Hi there,

 

Sorry for my late response. Thank you for all of your patience while waiting for a reply. I just wanted to make sure that your issue is addressed. I am terribly sorry to hear that you have had such a hard time with this! I would love to look into this issue further and help find a solution for you. First off, I have some questions I’d like to ask you.

  • Do you still need help with this issue?

  • What troubleshooting steps have you done thus far? 

  • Have you tried to restart your device if you haven’t already?

  • If the restart didn’t work, have you tried to do a Factory Reset? This would be a last resort option, but would clear out issues and the device would essentially be ‘brand new’

Please let me know if you need further assistance. 

Best Regards,

Brad.

jimpawski
Community Member

Hello Brad,

Yes I have done all the steps that you mentioned above, it is not a question of whether the camera works, it works fine, the question is if the video quality of the product has changed.

Brad
Community Specialist
Community Specialist

@jimpawski

 

Hey there, 

 

I apologize that I misunderstood your question! I understand what you are asking now. The video quality all depends on the strength of your wifi connection, and with that comes some issues if the camera is too far away from the wifi connection, the video qualify may be poorer. I am glad that you tried a restart, but it may just come down to your connection.

  • How many mbps are you getting for your upload speed?
  • How far away is your camera from your wifi access point?

Please let me know if you need further assistance.

Best Regards,

Brad. 

Brad
Community Specialist
Community Specialist

Hey folks,

 

Checking in to see if you still need help. Please let me know!

 

Best Regards,

Brad.

jimpawski
Community Member

We are all good here.

Brad
Community Specialist
Community Specialist

Hey Folks.

 

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad.