Video history

[Goldielocks224]

Why am I paying a bill to nest aware every month when I don’t have video history? Today is 1 March we left out of town from the 17th to 25 February and there is no video history to prove who robbed us now the guy is going to run free.

[MplsCustomer]

@Goldielocks224 

OUCH!!!

I'm just another Google Nest customer.  Your video history depends on whether you have a 1st gen per-camera Nest Aware subscription or a Nest Aware or Nest Aware Plus subscription, as well as what camera or you have:

https://support.google.com/googlenest/answer/9681538?hl=en

In addition, cameras and doorbells running on battery power are in "Idle" mode and have to wake up to detect and record an event.

You can check your subscription in the Google Nest app or Google Home app by going to Settings | Nest Aware.

[janthadeus]

Hi folks,
 

I'm dropping by to ensure that everything is covered here. If you have other questions and concerns, feel free to let me know.

I appreciate your help, MplsCustomer.

Thanks,

JT

[Jake]

Hey there,

I wanted to check in and see if you are still in need of any help. Please let me know, as I would be happy to assist, and answer any questions you may have.

Best regards,
Jake

[janthadeus]

Hi Goldielocks224,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Thanks for chiming in, Jake.

Best,

JT