Video of events not playing

[armyzentz]

Video still doesn’t play events. Google/Nest, you need to fix this. I’ve tried everything on my end. You sent out an update, and this is the result; it hasn’t worked since. 

[Anonymous]

Same here....I've tried everything. My Nest Hello played back videos until my Nest Aware free trial ended. I signed back up for Nest Aware and now I can't get videos to play. So frustrating. I'm about ready to throw this thing away. 

[MelbaDT]

Hey folks, 

Sorry to hear about your experiences and also for the delayed response. I want to dig deeper into this. 

A few questions — are you getting a message when trying to play your event history? Is this happening across all devices like mobile phones, tablets and computers or just on specific ones? Also, does this happen to all events or video history? If you could also provide a rundown of the steps you've tried and provide a short video of what's going on, that would be a great help. 

Best, 

Melba

[SteveT1]

Hey there,

Just wanted to jump in here to check to make sure that you saw our response. Shoutout and a huge thank you to MelbaDT for the help here. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours. Have a great day.

Regards,

Steve

[SteveT1]

Hey folks.

We haven't heard any updates from you. I'll go ahead and lock this thread. If you're still in need of assistance, feel free to start a new thread and we'll be happy to help.

Regards,
Steve