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We changed WIFI password and can't locate where to tell Google Nest Camera the new password

wolfy123
Community Member

‎01-22-2025 03:48 PM

We have been using the 2 Google Nest cameras successfully for 2 years.  Yesterday we updated our WIFI password and the Google Nest cameras (obviously) no longer work.  I have been trying to locate where to update the password in the Google Home iPhone app and I can't find it.  Yes, I searched Google, which stated:

  • Open the Google Home app .
  • Tap Favourites Wifi Network settings. your existing password.
  • Enter a new password.
  • Tap Save.

The problem is when I access favorites there is NO option for Wifi Network Settings.

Can anyone please assist?  Thank you

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6 REPLIES 6

MplsCustomer
Bronze
Bronze

‎01-22-2025 04:04 PM

@wolfy123 

The instructions you are referencing are for changing passwords on Google Wi-Fi devices.

With the newer 2nd gen Google Nest cameras and doorbells, there is no way to update their Wi-Fi settings. You have to remove each from the Google Home app (preferably while still on your old Wi-Fi network), then do a "Factory reset" to clear all settings (https://support.google.com/googlenest/answer/9252162. -- use the "Factory reset" instructions, not the "Restart" instructions), and then reinstall each in the Google Home app (and hope nothing goes wrong).

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wolfy123
Community Member
In response to MplsCustomer

‎01-22-2025 04:10 PM

Thank you for your reply.  Wow, what a terrible product gap considering that changing wifi passwords is a very common action. I also have a ring doorbell and updating the WIFI password took me about 30 seconds. 

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MplsCustomer
Bronze
Bronze
In response to wolfy123

‎01-22-2025 04:15 PM

@wolfy123 

Indeed.  There are MANY posts in this forum from customers dealing with it.  For some of the older 1st gen Google Nest cameras and doorbells (including the ones we have), you can go into the Google Nest app and update the Wi-Fi settings without having to factory reset.

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Iain_T
Community Member
In response to MplsCustomer

‎01-28-2025 09:36 AM

Hi, where's the instructions for the older cameras please? I think I have generation 1. 

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Ess
Community Member

‎02-03-2025 05:53 PM

This is such an inconvenience 

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