We have moved house with a battery nest doorbell, and we are on new wifi and its not connecting

[skmather]

Help!

We moved house and brought our Battery Nest Doorbell with us, I have disconnected it from the old home, charged it, factory reset and tried to create a new home and connect it and its not working!

[MplsCustomer]

@skmather 

When you say "it's not working", what exactly happens?

[skmather]

When I try connecting it - it goes to the “finding stage” then says error try again 

[MplsCustomer]

@skmather 

"Try again" is not a very helpful error message. If it persists, perhaps you try contacting Support. On the "Resources" page, don't click on any of the help topics; just click "Next step" to get to the contact options:

https://support.google.com/googlenest/gethelp

[Juni]

Hi folks,

Appreciate the help here, MplsCustomer.

Skmather, thanks for reaching out. Have you had the chance to contact our support team? You can also try to connect your Nest Doorbell (battery) to another network and observe if it will make a difference.

Regards,

Juni

[Jenelyn_O]

Hi there,

I wanted to follow up if you still need help. Please let me know if you’re still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

I appreciate your help, @MplsCustomer and Juni.

Best,

Jenelyn

[Jenelyn_O]

Hi skmather,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know. 

Thanks,

Jenelyn

[skmather]

Hello, I tried again today and it is still not connecting and saying there was an error, its like it doesnt pick it up

[Juni]

Hi skmather,

Got it. Try to factory reset your Nest Doorbell (battery). This erases all your personalized settings, deletes the entire video history, and restores the factory default settings. It won’t automatically reconnect to WI-Fi, and you’ll need to set it up again.

Check out this link for more information.

Best,

Juni

[Juni]

Hi there,

I just wanted to follow up if you were able to try the steps provided. Please let us know, as we would be happy to answer any questions you may have.
 

Thanks,

Juni

[Juni]

Hello there,

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have other concerns in the future.

Best,

Juni