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Why can't I connect my new Nest cam with the Nest app and why was it closed?

azTony
Community Member

I really don't understand with the one question and how many replies came back ALL SAYING THE SAME THING but one answer from Google. Just like when they screwed me by telling me they would refund my money for selling me a device that did not perform as advertised and when I refused to open a Google account the offer was removed, customer service leaves much to be desired. And they get pissed when they are accused of being a monopoly.

The Nest app is "by far superior to the Google app" which is obvious to EVERYONE that uses it just by looking at the original post for this subject. The Google app will "only let you review events" captured in the video but makes it extremely hard to try and browse all video taken when the camera was on, that is why the camera was on "to capture any and all events that happened" just like the Nest app does and still does today. I have no idea why Nest sold to Google but it is obvious for a Monopoly to "buy them if you cannot beat them" which is exactly what Google did.

I had some things happening on my back patio and was trying to find out what did that. Browsing all over and never found the culprit then I was reviewing an event on the patio in the middle of the night and a firetruck went past. While reviewing that I seen a very small glimmer in the bushes. I was not able to get a good look because the event was short and it would not let me see anything like it does in the Nest app, you know where you can see EVERYTHING YOU RECORDED because you want to see what you recorded.

So I get out of the Google app and go the Nest app and browse to the time I seen the glimmer and then go back a ways and started looking. I had a mouse coming from my neighbors yard each night and was eating our plants in the garden. Set up for him the next night and he was put in the trash.

Impossible to have been able to track the events that happened if you "cannot access the events that happen" because a company thinks they know more about what I want than I do.

@Google: Take the advice of your customers and give them what they want, either a Google app that has a minimum of EVERYTHING OFFERED by the Nest app or throw that crap away and go back to the Nest app exclusively.

@Google Customers: First of all the reason why Google puts out crap like that is because the community allows it to happen. They are capitalizing on what Nest built for them which is a large customer base that has older cameras and are happy with what they had and are pissed because of what they lost. STOP BUYING THEIR CRAP AND MOVE ON.

I am moving to Colorado and will be selling my home with the cameras and get me new cameras. I have tried so hard to talk with Google but they are arrogant and want nothing to do with listening to customers because they are obviously smarter than we are. A majority of the things that I have found using the cameras are finding rodents on the video causing problems way more than people that cause problems. Where I am moving I back up to BLM land so I will have a lot of wild animals coming around because they smell my dogs and I need to have my cameras work for me and not me work for my cameras.

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