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Why don't my Nest Cams come back online after power outages?

Nester
Community Member

I'm a long time user of Nest products, and have had the cameras, thermostats (and more recently Protects) in several houses going back to before Google purchased the company in 2014. I have been a big fan, until now. I've moved again and recently bought all new Nest gear, including 2 outdoor cams. This is not a wifi issue. When the power goes out briefly, as it does often where I live, the cameras don't always come back online. It is an intermittent issue. All of my other wifi enabled products have no issue coming back online after power cycles. I have wired access points with 1 gig service and a strong signal inside and on the outside perimeter of my house. I now have to manually go to the offending camera and unplug the USB portion of the power cable. (You can not simply unplug the camera at the outlet). The cameras are professionally mounted through the wall, with no visible cabling. Needless to say, this is a hassle, requires a ladder and going into newly installed cabinets to find the cable.  How am I expected to do this when out of town? Pointless to have cameras that have to be physically reset when the power goes out. Never, in all of my years of Nest camera ownership have I had this problem with my previous Nest cameras. (Don't even get me going about being forced onto Google's inferior user interface). Any thoughts, or should I just pitch my $700 and look for another product? 

3 REPLIES 3

Brad
Community Specialist
Community Specialist

Hi there,

 

Sorry for my late response. Thank you for all of your patience while waiting for a reply. I just wanted to make sure that your issue is addressed. I am terribly sorry to hear that you have had such a hard time with this! I would love to look into this issue further and help find a solution for you. I have some questions I’d like to ask you first:

  • Do you still need help with this issue?

  • What troubleshooting steps have you done thus far?

  • Have you tried to restart your device if you haven’t already?

Please let me know if you need further assistance. 

Best Regards,

Brad. 

mdr2
Community Member

Hi Nester, I agree with you 100%.   Why on earth don't the add the 2 lines of code that would do something like:  "After 5 minutes of no internet connect then self-reboot".   Common sense and super simple feature seems to escape today's product makers.

Khuth180
Community Member

I had one camera replaced that was doing this and now have a second camera doing the same thing. The power went out briefly today and one camera came back on and the other one didn't. My issue is the camera is at our cottage which is 100 miles from home and being there to unplug it so it resets and turns back on is not possible right now. Do I need to get another replacement for this camera? These are the outdoor wired ones as I have no desire to switch to the new outdoor ones that are battery operated and don't work with the nest app