Why is my doorbell history getting deleted?

[TheRealV]

I have a Google Ring doorbell.   I noticed that after getting notifications of events, I can go to history and check whether there was someone at the door, package delivered, etc.  However, my history gets deleted after a day and if I click on full history, it shows "no recorded events" when I know that isn't true.  Tried to look through settings, but can't find anything relevant.  Can anyone please help?

[Cathal_S]

Hi TheRealV,

Amazon make the Ring doorbell and Google make the Nest Hello, please check that you are on the correct manufacturers support forum.

Google Nest uses a subscription based cloud storage service along with their cameras and doorbells called Nest Aware and without this subscription events will only be stored for 3hrs.

Regards,

Cathal

[aatienza]

Hey folks,

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