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Wired Nest Outdoor IQ disconnected

Hharper2
Community Member

Our wired Nest Cam has been connected to our google home for years, but we accidentally removed it from the Nest app, and now cannot find a way to get it back connected.  The camera is mounted outside and we cannot access any QR code from the device.  Any suggestions? 

4 REPLIES 4

MplsCustomer
Bronze
Bronze

@Hharper2 

Unless you wrote down the 6-character Setup Code when you installed the camera (we started doing this years ago for our cameras and doorbells), you will either need to scan the QR code on the camera or enter the 6-character Setup Code printed near the QR code on the back or bottom of the camera or on the base.  Google Nest does not provide any alternatives.

Ebedia
Community Specialist
Community Specialist

Hello everyone,

 

@Hharper2 I just wanted to bump in to see if you were able to read what MplsCustomer's has shared and to check if you still needed some help on this or if you were able to get it sorted out. If you have other questions, just let us know and we'll be happy to continue helping.

 

I appreciate the help, MplsCustomer.

 

Thanks,
Emerson

aatienza
Community Specialist
Community Specialist

Hey there,

 

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 

 

Thanks,

Archie

aatienza
Community Specialist
Community Specialist

Hello there,

 

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Thanks,

Archie