Wired doorbell

[Bob58]

When in the app and viewing live video, the video freezes.   Actutthe entire app freeze and I have to exit the app

[Brad]

Hey there,

Thank you for bringing up the concern you're experiencing, I would love to look into this further for you. The first troubleshooting step that I'd recommend would be to restart your device. This process should keep all your settings, and reconnect it to the same Wi-Fi network. This is helpful if it ever freezes, has connection problems, or isn't working normally. If that doesn't do the trick, restart your Wi-Fi connection as well, and then follow that with a restart on your cameras and see how that works out for you. 

Best regards,
Brad

[Bob58]

I've tried "rebooting" all the devices you mention to no avail....

[Brad]

@Bob58 

Please fill out this form, and a higher tier of support will reach out to you with next steps if these troubleshooting steps didn't work for you.

Best regards,

Brad

[Brad]

Hi there, 

Just checking in to see if you have had the chance to fill out the form I sent. Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns. 

Best regards, 

Brad

[Brad]

Hi there,

Thank you for filling out the support form. You should be hearing from support very soon. As they will be assisting you moving forward with this inquiry, we'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Best regards,
Brad