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Google nest cameras multiple alerts

TLC100
Community Member

Most of the time the alerts are doubled. But the other day I had my earbuds in walking my dog out and away from my home, and it told me 4 times in succession, “Person seen floodlight camera”. 

my doorbell and my outside camera pointing to my front door always doubles the alert for the same activity.

10 REPLIES 10

aatienza
Community Specialist
Community Specialist

Hey TLC100,

 

Oh no! I'm sorry to hear that. Let's see what's going on — when did it start happening? Has the camera been moved recently? Are there any Activity Zones set up for the camera? Have you tried restarting it to refresh the device? If that doesn't work, resetting the device to its default settings might help.

 

Here's how you can Restart or factory reset Nest camera or doorbell.

 

Thanks,

Archie

TLC100
Community Member

I can restart the door bell and walk way cameras but the flood camera is too high to reset.

janthadeus
Community Specialist
Community Specialist

Hey there,

 

Understood — do you know someone who can help you reset your camera? Also, you can look for a technician nearby or contact a Nest Pro

 

Thanks for the help, Archie.

 

Regards,

JT

aatienza
Community Specialist
Community Specialist

Hey there,

 

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

Thanks,

Archie

TLC100
Community Member

I still have to schedule someone to come out and reset everything. I’ll let you know if it works!

janthadeus
Community Specialist
Community Specialist

Hi TLC100,

 

Cool, sounds like a plan! Keep us posted.

 

Thanks,

JT

aatienza
Community Specialist
Community Specialist

Hey there,

 

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

Thanks,

Archie

aatienza
Community Specialist
Community Specialist

Hello there,

 

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Thanks,
Archie

TLC100
Community Member

I am going to Best Buy to schedule a tech to come and reset all devices today. Check back in a couple of weeks. Thanks 

janthadeus
Community Specialist
Community Specialist

Hello TLC100,

 

Thanks for the update. Sounds like a plan! Keep us posted.

 

Best,

JT