12-22-2022 02:48 PM
Most of the time the alerts are doubled. But the other day I had my earbuds in walking my dog out and away from my home, and it told me 4 times in succession, “Person seen floodlight camera”.
my doorbell and my outside camera pointing to my front door always doubles the alert for the same activity.
12-27-2022 05:20 PM
Hey TLC100,
Oh no! I'm sorry to hear that. Let's see what's going on — when did it start happening? Has the camera been moved recently? Are there any Activity Zones set up for the camera? Have you tried restarting it to refresh the device? If that doesn't work, resetting the device to its default settings might help.
Here's how you can Restart or factory reset Nest camera or doorbell.
Thanks,
Archie
01-01-2023 08:19 PM
I can restart the door bell and walk way cameras but the flood camera is too high to reset.
01-03-2023 06:57 PM
Hey there,
Understood — do you know someone who can help you reset your camera? Also, you can look for a technician nearby or contact a Nest Pro.
Thanks for the help, Archie.
Regards,
JT
01-06-2023 10:15 PM
Hey there,
I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.
Thanks,
Archie
01-07-2023 09:46 AM
I still have to schedule someone to come out and reset everything. I’ll let you know if it works!
01-08-2023 05:18 PM
Hi TLC100,
Cool, sounds like a plan! Keep us posted.
Thanks,
JT
01-12-2023 02:06 PM
Hey there,
I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.
Thanks,
Archie
01-20-2023 06:13 PM
Hello there,
Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
Thanks,
Archie
01-21-2023 09:33 AM
I am going to Best Buy to schedule a tech to come and reset all devices today. Check back in a couple of weeks. Thanks
01-21-2023 06:52 PM
Hello TLC100,
Thanks for the update. Sounds like a plan! Keep us posted.
Best,
JT
02-04-2023 06:57 PM
Hey there,
Checking back in — did you get a chance to factory reset your devices? Let us know if you need more help.
Best regards,
JT
02-05-2023 09:10 AM
They came they added zones, but they didn’t reset and adding zones didn’t help. They rescheduled me with a network team coming out next weekend. Thanks for checking in.
02-08-2023 09:55 AM
Hi there,
Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.
Best regards,
Brad