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Wired outdoor cameras not connecting to nest WiFi Pro

GeoMass
Community Member

Hello, My outdoor cameras are a year or less old. My Netgear router handles them all. Unfortunately, the router has reached its end of life and stopped working. I decided to purchase the Nest WiFi Pro mesh router. The installation of the three units was easy and straightforward. Now however my cameras won't connect to the mesh. The ROKU devices are all but one connected. The one that did not connect was one of the original sticks I purchased and I realized it may be time to replace it regardless because ROKU would soon stop updating for that model. I replaced it with a new one and it connected immediately to the Mesh WiFi. My wired cameras still will not connect. The floodlights come on when motion is detected but not the cameras. Moving closer to the cameras comes up with the results as does turning off the power and waiting before turning them back on. Also, no white light appears nor blue only a dim green which turns bright green.

15 REPLIES 15

MplsCustomer
Bronze
Bronze

@GeoMass 

Did you follow Google Nest's process for changing Wi-Fi settings?  1) Remove the Google Nest device from the Google Home app or the Google Nest app while still on the old Wi-Fi Network.  2) Do a factory reset of the Google Nest device.  3) Reinstall the Google Nest device in the Google Nest app or Google Home app while on the new Wi-Fi network (and hope you don't encounter the infamous "cannot connect to assisting device" error).

Hi, Thank you for the response. I have done all of that. However, I retried (never know if a step might be out of order) and followed the steps you wrote. I still get the same message "Try moving closer to your nest cam (battery)"

@GeoMass 

Are you getting the "Try moving closer to your nest cam (battery)" message when trying to re-install your floodlight cameras?

Hello, Yes that is correct.

@GeoMass 

This is just guesswork on my part, because there seem to be so many oddities that occur when installing or re-installing Google Nest devices.

Google Nest's install process tries to get the Wi-Fi credentials from an already-existing Google Nest device, rather than letting the customer just enter the credentials. It calls the already-existing device an "assisting device". I'm guessing it's trying to communicate with the "assisting device" (in your case your Nest Cam [Battery]) via Bluetooth. If your Nest Cam (Battery) is not plugged and is running on battery power, then it is in "Idle" mode, and maybe that's why the install process for the floodlight camera can't reach it. If you have another mobile device you could try accessing the battery camera and set it to "Live" so it is active while you're trying to install the floodlight camera. Or you could try taking your battery camera off of its mount and moving it temporarily close to the floodlight camera during the install; I just don't know whether the battery camera is reachable via Bluetooth when it is dismounted.



Thanks, I'll check it out. I'm in the medical center right now. I'll let you know when I get out.

Brad
Community Specialist
Community Specialist

Hey there,


Thank you for bringing up the concern you're experiencing, and thank you, @MplsCustomer, for all of your help! 

 

I would love to look into this further for you. Besides the troubleshooting steps that were shared so far, the first troubleshooting step that I'd recommend would be to restart your device. This process should keep all your settings, and reconnect it to the same Wi-Fi network. This is helpful if it ever freezes, has connection problems, or isn't working normally.


Best regards,
Brad

GeoMass
Community Member

Hello Brad,

As it is said, been there done that. I've tried multiple times prior to asking the community but to no avail.

 

Thanks, 

George

Brad
Community Specialist
Community Specialist

@GeoMass

 

Thank you for the confirmation. Have you been looking into the Wi-Fi forum for answers at all? If you have, you can fill out this support form, and a higher tier support agent will reach out to you via email with further assistance.

 

Best regards,

Brad

aatienza
Community Specialist
Community Specialist

Hey there,

It's us again. Were you able to fill out the form?

Thanks,
Archie

Princesss
Community Specialist
Community Specialist

Hi GeoMass,

Chiming in-- have you had the chance to fill out the form? Let us know once you're done so we can check it.

Best,

Princess

Hi Princesss,

I will definitely let you know.

janthadeus
Community Specialist
Community Specialist

Hey GeoMass,

We haven't received your form. Were you able to fill it out? Do you still need help?

Thanks for the help, MplsCustomer, Brad, Archie and Princess.

Best,

JT

GeoMass
Community Member

Hello janthadeus, MplsCustomer, Brad, Archie, and Princess

I slowly and methodically figured it out. I have two of them up and running and a third will be up hopefully tomorrow. Thanks for contacting me with your offer of help. I good for now.

Thanks again,

George

janthadeus
Community Specialist
Community Specialist

Hi there,

You're most welcome! As we got our resolution here, I'm going to mark this thread as resolved. I'll be locking this thread if we won't hear back from you again in 24 hrs. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Cheers,

JT