Wireless battery cams and battery doorbell do not stay online.

[Sandyroo]

I have posted this issue in multiple strands. I have implemented each and every suggestion by community specialists. All 3 battery cams and battery doorbell drop connections randomly 24/7, regardless of how close they are to 1,000 mbps router.  I deleted the my Home,  reset and recharged all devices, and started over.  No improvement.  I filled out “the form” and submitted it, no response.  What  is the warranty process please.  

[Brad]

Hey there,

I can imagine this has been stressful for you, and I would like to look into this further. Please fill out this form, and a higher tier of support will reach out to you with next steps. If you have already filled out the form and haven't heard from support, you can reach out to them directly here. 

As a side note; we unfortunately do not offer replacements for parts. If your device is no longer under warranty, we aren't able to offer a replacement. 

Best regards,
Brad

[Brad]

Hi there,

I know that we sent a support form previously, and I'm wondering if you've had a chance to fill it out. Please let me know once you have. We'll leave this thread open for a bit longer.

Best regards,

Brad

[Sandyroo]

Thank you Brad, I appreciate this help. We have been away from home.  I will return that shortly.

steve

[Brad]

@Sandyroo 

Thank you for filling out the form! I hope you hear from support soon, if you haven't yet heard from them.

Best regards,

Brad

[EmersonB]

Hi everybody,

@Sandyroo, I checked your case and saw that our support team emailed you about your concern. You may continue your conversation there to avoid confusion here as I'll be locking this thread after 24 hours. If you have any questions or concerns, feel free to create a new thread.

I appreciate the help, Brad.

Regards,
Emerson

[Sandyroo]

Thank you for your help, that’s correct, the support team is assisting me and a ticket was opened. 

[EmersonB]

Hello Sandyroo,

You're welcome and thanks for getting back to us. Let us know if you have additional questions in mind. I'll be locking this thread in a day. Feel free to start a new thread and we'll be happy to help.

Thanks,
Emerson