Hi folks,
@SparklezLadee and @LizzyLiz, yikes! I'm sorry to hear that you're experiencing issues with your wireless doorbell falsely indicating that someone is ringing the doorbell. Here are a few possible causes and troubleshooting steps you can try:
- Check the motion detection sensitivity settings in the doorbell's app or configuration options. It's possible that the sensitivity is set too high, causing the doorbell to trigger false alerts. Adjusting the sensitivity level to a lower setting may help reduce false notifications.
- Review the motion detection zone settings in the app. Make sure the zones are properly configured to cover the desired area while avoiding any areas that may generate false triggers, such as busy streets or trees swaying in the wind.
- Interference from other wireless devices or networks can sometimes cause false motion alerts. Try changing the Wi-Fi channel on your router to minimize interference. Additionally, ensure that the doorbell is within range of a strong Wi-Fi signal to ensure reliable communication.
- Sometimes, environmental factors like moving shadows, changes in lighting conditions, or small animals can trigger motion detection. Consider adjusting the positioning or angle of the doorbell to minimize these factors. Removing any obstructions in the field of view, such as plants or decorations, may also help.
Let us know how it goes.
Thanks for your help, @MplsCustomer.
Best,
Zoe
