Wow!!! I have never experienced customer service this terrible in my life. Ridiculous that you would put your customers through this. There has been so much wrong that it would take me forever to type everything.
Google/Nest...On what planet would it take 58 days and counting to process a basic camera return? This should have been done in MAX three chats.
I have spent countless hours going in circles explaining the same thing repeatedly to each new person. Would this be acceptable if it was you?
You see my history of issues. You know the history where you replaced one for the same problem. You have my receipt. You have the videos that were requested showing the issue. A Nest Pro installed my cameras, and they are under warranty. I have repeatedly asked what the problem is and what would cause this process to take so long, and I am just ignored. Nobody can tell me what the issue/holdup is. It's a big secret. You ping-pong me around to 20 different people for almost two months with 20 other case numbers. Ridiculous. It's like Google will take the refund out of your check or something. Not really the optimal customer service program you guys have there.
Why doesn't anybody follow through with anything they say? Ever! You always have to check with this mystery "higher level team" who, for some reason, is unreachable by your own "Senior Support"...so I am told. Five days...five days, you will hear back. You know how many times I have listened to that. Every time it has gone over five days, and never has anyone followed up or updated me. I am the one who has to contact support via chat only to get passed off again.
I asked to have this escalated the other day and was told a higher-up person would contact me within 24 hours. Of course. Crickets..nothing. You are a $1.5 trillion company, and you're putting me through the wringer and can't stand behind a warranty refund for two cameras? Is this your standard of customer service and the value you place on your customers?
