Yet again....Home/Away (not) Assist

[wood]

Fail.  Epic fail.  Second level support incapable of responding.  

The elephant in the room ?    Nest's lousy software on their servers.  They failed to consider Roger's Law when they designed Home/Away Assist.  The Law of 'What If?'.

As in "What If" when the mobile sends a signal to their servers that it is now 'Away' but their servers are too busy to act on the signal AND when they designed the system they made no attempt to acknowledge back to the mobile that the signal had/had not been acted on...so that if there was no response, the mobile could resend....

And what's all this about "the Nest app stops using the mobile location if you're at home for several days' as reported by one support person ?

Again, posing the question to second level support yields a zero response.

Remember....  NEST

Not

Even

Something

Tangible

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Best Regards, 

Brad.

[Ryan_G]

Hey folks,

Thanks for visiting the Google Nest Community. 

Since this thread hasn't had activity in a while, we're going to close it to keep content fresh.

Check out this link for a complete guide on how to manage home away routines using the app.

If you have additional questions, feel free to submit another post and provide as many details as possible so that others can lend a hand. 

Hope this helps!

Kind regards,

Ryan