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camera 2nd gen. sets up all the way to conected then something went wrong

allenk008
Community Member

‎08-18-2024 01:11 PM

new camera set up sets up to being connected the goes to finishing up and then goes to something went wrong 18.1 I have other cameras that are working but this one stopped. a new camera is doing the same thing. whats wrong

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1 REPLY 1

SoriaD_
Community Specialist
Community Specialist

‎08-21-2024 02:15 PM

Hello @allenk008 


Thanks for reaching out to our Nest Community. Don't worry, I'm happy to assist you with this situation of connecting your Nest Camera with our app.

 

I apologize for all the inconvenience. Let me give you a hand.
First, let me ask you if you tried:

 

  • Restart your camera:
    Unplug your camera’s power adaptor from the wall socket. Wait 10 seconds, then plug your camera’s power adaptor back in.
    Your camera will restart automatically.
  • Restart your router: Unplug your modem and router. You may have a combination modem/router, or they may be separate devices. All of the lights on your modem and router should be off.
    Wait for 30 seconds, then plug your modem and router back in.
  • Check for interference: If possible, move your camera or doorbell closer to your Wi-Fi router during setup. Then you can place or install it where you want. For more help, go to
  • Restar your Cellphone: Make sure about the updates on your cellphone and app them. restart your cellphone and try again.

Feel free to keep us posting. I will do my best to find a solution for you.

 

Best regards,

Douglas.

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