12-01-2021 02:01 PM
The documentation says the doorbell will record event clips. Do i need a subscription for it to do that? I can see past events but they are just still pictures. I thought a event clip would be a short video and not just a picture.
12-01-2021 03:44 PM
Similar, except I get 'no events detected' in the live feed even though I see video clips in the history and alerts for those items.
01-21-2022 10:23 AM
Hey there,
Sorry for the late response, but I wanted to drop in here to help.
I understand that this can be confusing but I definitely wanted to stop by and see how I could help.
Just wanted to double check to see if you were still needing help on this? If so, what troubleshooting steps have you tried?
I look forward to hearing from you.
Best regards,
Garrett DS
01-21-2022 11:51 AM
My troubleshooting step that fixed it was to remove the google doorbell and replace it with a Wyze doorbell. now I get clips of all events instead of one still photo. the google doorbell does make a great paperweight
01-27-2022 10:26 AM
Hi there, @LostinNH,
We're sorry to hear that you weren't able to get your doorbell working. If you would like some help or if anyone else needs help on this topic, we'll go ahead and leave it open for another 24 hrs.
Thank you,
James
01-28-2022 10:30 AM
Hey Folks.
At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.
Best Regards,
Brad.