cancel
Showing results for 
Search instead for 
Did you mean: 
Replies are disabled for this topic. Start a new one or visit our Help Center.

clips and events

LostinNH
Community Member

The documentation says the doorbell will record event clips.  Do i need a subscription for it to do that?  I can see past events but they are just still pictures.  I thought a event clip would be a short video and not just a picture.  

5 REPLIES 5

Skinnydugan
Community Member

Similar, except I get 'no events detected' in the live feed even though I see video clips in the history and alerts for those items.

GarrettDS
Community Specialist
Community Specialist

Hey there,
Sorry for the late response, but I wanted to drop in here to help.

I understand that this can be confusing but I definitely wanted to stop by and see how I could help.

Just wanted to double check to see if you were still needing help on this? If so, what troubleshooting steps have you tried?

I look forward to hearing from you.

Best regards,
Garrett DS
 

My troubleshooting step that fixed it was to remove the google doorbell and replace it with a Wyze doorbell.  now I get clips of all events instead of one still photo.  the google doorbell does make a great paperweight

James
Community Specialist
Community Specialist

Hi there, @LostinNH,

We're sorry to hear that you weren't able to get your doorbell working. If you would like some help or if anyone else needs help on this topic, we'll go ahead and leave it open for another 24 hrs.

Thank you,

James

Brad
Community Specialist
Community Specialist

Hey Folks.

 

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad.