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deleted account, need to release devices

kodoc
Community Member

Hello, after leaving my rental, I deleted my nest account without releasing devices (camera, doorbell, thermostat).  I would now like to release these devices from my account so new owners may use them.  Is this possible?

 

Thank you in advance for your help.

6 REPLIES 6

Brad
Community Specialist
Community Specialist

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. It sounds like you need to remove the devices from your Google account first and then I would suggest factory resetting them. But this article should explain the process. 


Best Regards, 
Brad

SteveT1
Community Specialist
Community Specialist

Hi folks,

 

I appreciate the help @Brad. Checking in to see if you have further concerns. Feel free to update this thread, and we're happy to assist you further.


Thanks,
Steve

I need help.  I need to delete my nest account and the cameras.  The home does not show up on my Google home app!  So when I try to delete the home it tells me I must go to goodie home to delete….but it’s not there.  

Brad
Community Specialist
Community Specialist

@Bshort0918

 

I am sorry to hear you're having a hard time locating your Home in the Google Home app! Have you gone through the migration process from Nest to Google Home before? Do you have any new 2021 cams or doorbells?

 

Best regards,

Brad

Brad
Community Specialist
Community Specialist

Hi there,

Just checking in to see how the conversation is going as there's been a lapse in activity on this thread.

Best regard,
Brad

Brad
Community Specialist
Community Specialist

Hi there,

Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow up questions or comments.

Best regards,
Brad