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doorbell camera wont show live

SueC
Community Member

when i try to view live stream on my phone, I just get the message - live video unavaliable. the camera may be recharging or saving battery-  this didnt happen when I first installed 2 weeks ago. please help

3 REPLIES 3

MplsCustomer
Bronze
Bronze

@SueC 

Have your outdoor temperatures been below 32 F (0 Celsius)? Google Nest has finally just admitted that the Google Nest Doorbell (Battery) runs off of the battery even when wired and the trickle charge cannot charge the battery at temperatures below 32 F (0 Celsius).

Here is Google Nest Help's new page (new last week):

https://support.google.com/googlenest/answer/11830989?hl=en&ref_topic=9360834

Here is a CNET story on the issue:

https://www.cnet.com/home/smart-home/google-nest-doorbells-cams-have-battery-charging-issues-in-cold...

Here is a very long thread in this forum (over 560 replies) on cold weather concerns with the battery doorbell:

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Cold-weather-concerns-with-Nest-Doorbel...

Jimmy_J
Community Member

are you within the return window?  if so, I would 100% return it.  look at all of the issues on this forum.  @User123456 needs to do better.

Brad
Community Specialist
Community Specialist

Hey folks,

 

Thanks for visiting the Community. Since this thread hasn't had activity in a while, we're going to close it to keep content fresh.

 

We hope you were able to get the help you need, but if you're still having trouble, please feel free to submit another post, and provide as many details as possible so that others can lend a hand. Hope this helps!

 

Best regards,

Brad.