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google doorbell ring my iphone away from home

softotal
Community Member

i need my Google dorbell battery to ring my phone when someone is at the door so i can speak and see the person in real time

it used to do this when i purchased it but for the last year or so it stopped doing it

only rings my google hub

without it ringing my phone when im away from home this dorbell is useless

i have read several posts in this but no definite answer answer so far

Why would they remove this feature? it was the only purpose i bought this dorbell

3 REPLIES 3

EmptyNester
Silver Product Expert
Silver Product Expert

Hello, I'm an end user like you.  They didn't remove the feature and it should work.  I think you will need to check a few things:

#1 Make sure your settings in the app haven't changed and that in the NOTIFICATIONS section (in the GEAR icon) it is set to send a notification to your phone when someone hits the button.  Here is a link that might help you.

https://support.google.com/googlenest/answer/9244826?hl=en&ref_topic=9360533&sjid=920916529318169720...

#2 Make sure your GOOGLE HOME app on your iPhone is up to date.   The easier way to do this is to go into the app store and search on GOOGLE HOME.  It will most likely be the 2nd one in the list that comes up.  You then to to actually select the GOOGLE HOME app like you want to see all the details.  It will either have the word OPEN (which means you are up to date) or it will have an UPDATE button in which case do that.

#3 Then next thing you might try is temporarily installing the app on the phone of another family member or friend and see if it rings on their phone.

Hopefully this will get you fixed up. If not come back and let me know some more details.  One thing I would want to know is how old is the doorbell?  Is it more than 3 years old?  Does everything else work okay?  For example if someone rights the door bell can you see their image  and successfully talk to them?

 

I need someone to talk to me please 

EmptyNester
Silver Product Expert
Silver Product Expert

The best way to speak with a Google Tech person is to open a support ticket first.  Once you enter the information you will be given the change to have a phone call.  Here is the link to get you started:

https://support.google.com/googlenest/gethelp