google hub not connected and account has 2 addresses but one I had to put on trial. Trying to update

[frances]

Hello sandrawyse,

Thanks for your message. I am sorry to hear that your Google Nest Hub is not connecting. I would be more than happy to help find a solution. First, I have some quick questions to get a better understanding of this issue.

• Which Google Nest Hub device do you have? (1st or 2nd gen.)
• Could you please give me some more information and details about the issue you are encountering?
• Is your device powering on?
• Is your device showing up as connected on the Google Home App?
• What specifically are you trying to do?
• Have you tried any troubleshooting steps? If so, what have you attempted so far?
   

I look forward to your response! 

[frances]

Hi All,

It's been a few days since we have heard from you. Just checking to see if you have any other questions or concerns. We're here to help!

[frances]

Hi All,

We haven't heard any updates from you. I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.