google next battery doorbell

[JDD]

When I charge my Google Next Doorbell (battery), the white light never turns to blue, so I can not continue with setup with Google Home App.

JDD

[Waterox]

Have you try factory reset it? There’s a small hole that you need to press down for 10 seconds(?) to factory reset it.

[JDD]

I did try the factory reset with no change. 
Thanks

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue? I would agree with @Waterox and ask if you have tried to Restart the Doorbell, or even Factory Reset it to see if this issue is resolved. Please let me know if you need further assistance with this issue!

Best Regards, 

Brad.

[aatienza]

Hey folks,

Thanks for being here in the Google Nest Community. 

I'd like to bump in here to make sure that you've seen our response.

Please let us know if you have any other questions or concerns as I will be locking this thread in 24 hours.

Have a great day.

Thanks,

Archie

[Brad]

Hey folks,

Thanks for visiting the Community. Since this thread hasn't had activity in a while, we're going to close it to keep content fresh.

We hope you were able to get the help you need but if the issue persists feel free to create a new thread, and provide as many details as possible so that others can lend a hand.

Best regards,

Brad.

[aatienza]

Hey folks,

Chiming in to check if you still need help with this?

Feel free to respond to this thread if you have additional questions or concerns and I'd be glad to answer it for you.

Thanks,

Archie