09-22-2023 11:22 AM
Using the original Nest cams (5) and the original Nest app, when I pick on a notificatrion I have to sign in with my Google account (this is a crap design), then I have to choose an account (I have more than 1 Google account so more crap), and then I get the 'Update your browser' error and no window opens!!! This is my iPhone 13 and it is always up to date!
I don't get this error if I use the Google Home app to open a notification view.
What is the fix???
09-22-2023 04:49 PM
Is the suggestion on this post of any help?
09-25-2023 01:11 PM
No help, none of the browser suggestions helped; the default always was Safari so I changed it to Chrome and same error message!
PS. I don't understand this community post as every time I post an issue all responses are closed out within hours; Reply pick is unpickable!!!
Any ways the problem in my original post is still an issue!!!
09-26-2023 03:46 PM
Hi everyone,
@jriccardi, thanks for reaching out here in the Community. We heard you and we wanted to help you out. Try reinstalling your Safari, Chrome web browser and Nest app and sign in again. Also, I just wanted to confirm, did you try signing in to the web https://goo.gle/2qjvVSU using your desktop computer with your web browser?
Looking forward to your response.
I appreciate the help, MplsCustomer.
Regards,
Emerson
09-27-2023 09:44 AM
Reinstalled apps, problem still exists...
09-27-2023 03:58 PM
Hello jriccardi,
Thanks for getting back to us. To confirm, have you tried using a different mobile phone to see if the same issue persists? Could you try checking if you're signed in to your other devices like iPad or desktop computer? Try reinstalling your web browsers to those devices and kindly sign out and restart your mobile phone.
Best,
Emerson
10-09-2023 02:55 PM
Nobody seems to read my posts/replies as I have already documented that I have tried all suggestions and still an issue, and I have stated it is not an issue on my laptop or my iPad, JUST MY IPHONE!!!
10-09-2023 02:51 PM
NOOOOOOOOOO, I have already stated I have changed browsers, Chrome/Safari, and still an issue!
09-28-2023 08:01 AM
The problem only exists on my iPhone, my iPad does not have this problem...
09-29-2023 03:42 PM
Hey jriccardi,
I appreciate your response. To further isolate this issue, please provide the following information:
Let us know your update here.
Thanks,
Emerson
10-08-2023 09:19 AM
Regarding...
10-08-2023 06:46 AM
I'm having the exact same problem - showed up a few months ago and only on my iphone.
10-09-2023 03:09 PM
Hey there,
Oops — my bad! I'm sorry you had to go through this. I'd like to confirm if you've tried updating your browser on your phone. To check the browser version of your Chrome.
1. Select the three dots on the upper right of your Chrome browser
2. Select settings and click on About Chrome
For Safari browser version:
1. In the Safari Menu at the top of the screen, click on About Safari.
2. A window will pop up showing your Safari version.
I look forward to your response.
Regards,
Edmond
10-11-2023 03:22 PM
Hi jriccardi,
Thanks for the update. To make sure we're on the same page, I'd like to know if you're using your Chrome web browser from your iPhone? In case you do, after you hit Settings from the three dots on the upper right, you'll see “About Chrome” at the very bottom. For the Safari web browser, you may go to the Settings of your iPhone> General> iPhone Storage> Safari> you'll see here the software version. Let us know how it goes.
Best,
Emerson
10-09-2023 03:31 PM
Regarding...
To check the browser version of your Chrome.
1. Select the three dots on the upper right of your Chrome browser
OK...
2. Select settings and click on About Chrome
There is NO 'About Chrome' pick...
For Safari browser version:
1. In the Safari Menu at the top of the screen, click on About Safari.
There is NO 'About Safari' pick... only "You must log in to Facebook 1st"???
2. A window will pop up showing your Safari version.
10-12-2023 06:26 AM
This is the most confusing and useless support site I have ever used!!! My problem is a month old and I am no closer to getting it resolved!!!
10-19-2023 03:57 PM
Hi jriccardi,
That is not what we want you to feel. Try updating your iOS version to 17.0.3 and check its behaviour. We'll wait for your update here.
Regards,
Emerson
10-22-2023 06:58 AM
The only available update for my iPhone 13 is iOS 16.7.1 and after that update the problem still exists. I'll be glad to update to iOS 17.X if you will explain how to force it...
10-26-2023 09:02 AM
A month later and still no solution?!
10-28-2023 07:17 AM
I deleted the Chrome app and installed the latest version, still no solution...
10-28-2023 03:04 PM
Hey jriccardi,
We would recommend you to reach out to Apple support and ask for assistance on how to update your iOS to the latest version. Please feel free to ask if you have additional questions or concerns and I'll try my best to help you.
Thanks,
Emerson
10-29-2023 06:16 AM
Thanks but the only thing worse than Google support is Apple support. I give up...
10-30-2023 10:37 AM
It is the latest; 16.X available for iPads!!!