01-31-2023 12:36 PM
I lost the base plate for my camera, how do I get a replacement?
01-31-2023 12:55 PM - edited 01-31-2023 02:51 PM
Hey there,
I can imagine this has been stressful for you. Please fill out this form, and a higher tier of support will reach out to you with next steps. As a side note; we unfortunately do not offer replacements for parts. If your device is no longer under warranty, we aren't able to offer a replacement, We're sorry for the inconvenience.
Best regards,
Brad
02-04-2023 01:14 PM
Hello everyone,
@dlucas2447 we haven't received your form — were you able to fill it out?
I appreciate the help, Brad.
Regards,
Emerson
02-07-2023 01:28 PM
Hi dlucas2447,
I wanted to follow up and see if you were able to fill out the form? Let me know if you have additional questions.
Best,
Emerson
02-10-2023 02:13 PM
Hey dlucas2447,
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let us know.
Thanks,
Emerson