missing events

[Ange1]

I am missing numerous events every day. I have a nest aware subscription storing events only. i find this totally unacceptable since i cannot ckeck what is going on

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Please let me know if you need further assistance. 

Best Regards, 

Brad.

[Sunshineheart]

I have the same problem.  Completely blank and not recording when it should be.  Several times a day and I have a subscription also.

[Brad]

@Sunshineheart

Please go ahead and Restart your device, if this continues, Factory Reset it. Make sure you are have purchased Nest Aware on the same account as your Nest/Google devices.

Best regards,

Brad.

[James]

Hi everyone,
We just wanted to check in one more time in case anyone else has any follow up questions or comments. If not, we'll go ahead and close this thread in another 24 hrs.

Thank you,
James

[Brad]

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.