09-02-2021 10:08 AM - edited 09-02-2021 10:09 AM
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Original poster: scott7911 scott
09-15-2021 03:36 PM
Hi there,
Sorry for my late response. Thank you for all of your patience while waiting for a reply. I just wanted to make sure that your issue is addressed.
Do you still need help with this issue?
What troubleshooting steps have you done thus far?
Have you tried to restart your camera?
Please let me know if you need further assistance.
Best Regards,
Brad.
10-30-2021 02:20 PM
I have the same issue. I switched from Nest to Google paid my nest aware subscription but there is no longer any camera history past the same day and no vidoes. I only have snapshots of events.
12-13-2021 09:38 AM
Same issue....
12-13-2021 10:38 AM
I was able to solve the issue by contacting Google support. I had created two accounts the camera had been set up under the account that didn't have a subscription. Support was really helpful deleted the one I had set up by accident moved the camera over to the one with the subscription and everything worked.