Google Nest Community

I was able to solve the issue by contacting Google support. I had created two accounts the camera had been set up under the account that didn't have a subscription. Support was really helpful deleted the one I had set up by accident moved the camera ...

I have the same issue. I switched from Nest to Google paid my nest aware subscription but there is no longer any camera history past the same day and no vidoes. I only have snapshots of events.