nest aware plus subscription but no video history past same day

[JohnF]

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Original poster: scott7911 scott 

I have 2 nest cameras and a nest aware plus subscription but I don’t have any camera history past the same day. What should I do. I have confirmed my subscription is active

[Brad]

Hi there,

Sorry for my late response. Thank you for all of your patience while waiting for a reply. I just wanted to make sure that your issue is addressed. 

• Do you still need help with this issue?

• What troubleshooting steps have you done thus far?

• Have you tried to restart your camera?

Please let me know if you need further assistance. 

Best Regards,

Brad.

[randy2]

I have the same issue.  I switched from Nest to Google paid my nest aware subscription but there is no longer any camera history past the same day and no vidoes.  I only have snapshots of events. 

[Soccerdude71]

Same issue....

[randy2]

I was able to solve the issue by contacting Google support.  I had created two accounts the camera had been set up under the account that didn't have a subscription.  Support was really helpful deleted the one I had set up by accident moved the camera over to the one with the subscription and everything worked.