Hi mjball,
Thanks for reaching out to the community! I’m sorry to hear that your Nest camera stopped charging. I’m here to help!
To better assist you, I’d like to ask the following:
- What is the current status of the LED lights on your Nest Cam? For reference, you can check out this article: Nest camera and doorbell lights and sounds.
- Did you notice or experience any power outages recently?
- Do you see any indications of debris, corrosion, or damage in the sockets, pins, or Pogo connectors of the wall adapter?
In the meantime, you can try the following steps:
- Ensure you're using the original power cable that came with the Nest Cam Battery box.
- Ensure the Nest Cam (battery) has minimum temperature requirements. At temperatures between -20 °C (-4 °F) and 0 °C (32 °F), the battery can still power your device, but it won't charge. It may also drain more quickly than usual. At temperatures close to -20 °C (-4 °F), your battery may have less than half the life it has in warm weather. For more information, you can check out this article: Cold weather battery charging behavior in Nest cameras and doorbells.
Keep me posted.
Best regards,
Jenniffer
