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offline issues with nest - camera, lock and more. happening more often. what is the problem?

Community Member

Nest camera and lock and other items have become unreliable. They go offline several times a month even though the router is good and wifi is strong. anyone experiencing recent increase in offline notifications? staying with nest or going to ring or other devices?


Community Specialist
Community Specialist

Hi bkates,


Thanks for reaching out here in the Community. To know more about this issue, I’d like to confirm, which Nest devices do you have? How far are they from your Wi-Fi router? What troubleshooting steps have you done so far? In case you haven't done any, try restarting your Wi-Fi router and your Nest devices.


Let us know your update here.