outdoor nest camera stop working

[tekstein79]

I have 8 nest cameras (4 indoor cameras 3 outdoor cameras, and 1 hello doorbell) that I've had for several years.  Yesterday one of my outdoor cameras just stopped working. I didn't experience any power outages everything was fine, it just stopped working. I've tried switching power supplies and nothing. Still no power. The camera doesn't have any lights on.  Does anyone have any ideas on how to fix this issue? 

[MplsCustomer]

@tekstein79 

We have 3 of the outdoor cameras. You could try plugging and unplugging the power supply a bunch of times, in case there's any corrosion there that's causing a poor connection.  And of course making sure the wall outlet has power.

[tekstein79]

I just tried this. Unfortunately nothing changed. Thanks for the recommendation though. 

[EmptyNester]

Unfortunately these cameras do break from time to time.  And Google (nor anyone else) does not offer a repair service.  I have had one of my outdoor IQ cams fail about 2 years ago.   I ended up just replacing it with a used one from Ebay.  And in fact the non-IQ is so much cheaper that I went that route.  I'm not sure the benefits of the IQ make it worth while at least in my application.  

Good luck

[aatienza]

Hey folks,

tekstein79, I’m sorry to hear you’re having trouble with this. No worries, we'll check this out. Is the Nest Cam Outdoor’s cable securely connected to the power adapter? Try to push and twist the USB connector into place. Then, plug the adapter into a power outlet. Also, you can try to unplug the power adapter from the power outlet and from the locking USB cable that connects to the camera. Let us know how it goes.

I appreciate the help, MplsCustomer and EmptyNester.

Thanks,

Archie

[aatienza]

Hey tekstein79,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

Thanks,

Archie

[janthadeus]

Hey folks,

We haven't received your form. Were you able to fill it out? Do you still need help?

I appreciate the help here, MplsCustomer, EmptyNester, Archie and Brad.

Thanks,

JT

[aatienza]

Hey tekstein79,

We got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. Also, please be advised that this thread will be locked after 24 hours.

Thanks,

Archie

[tekstein79]

Yes. I do. I feel like there is no answer when a nest camera stops working. Any help would be appreciated. Thank you 

[Brad]

@tekstein79

Sorry to hear you're still having the same troubles. If your device is still under warranty, I would fill out this form, and a higher tier of support will reach out to you for further assistance. They can go over further troubleshooting options with you. 

Best regards,

Brad