problème reinitialisation nest cam iq

[Poupette]

Bonjour,

Ma caméra nest cam iq exterieur s'est arrêtée de fonctionner sans aucune raison.

J'ai du me résoudre à demander une réinitialisation usine, hors depuis quand je la branche électriquement l'anneau est bleu au démarrage puis s'éteint et la led est éteinte, donc impossible de la remettre en route

[EmersonB]

Hello Poupette,

Thanks for reaching out here in the Community. To confirm, what is the light status of your Nest Camera? Have you tried connecting it to a different wall socket or using a different cable to power it up? Looking forward to your response. 

Regards,

Emerson

[EmersonB]

Hey Poupette,

I'm dropping by to ensure that everything is covered here. How's it going with your Nest Doorbell? We would appreciate it if you could share the information I’m asking above. We'd be glad to hear from you.

Thanks,
Emerson

[Jenelyn_O]

Hi there,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns, as I'll be locking this thread in 24 hours.

I appreciate your help, Emerson.

Best,

Jenelyn