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"Can't connect to assisting device"?? Nest battery outdoor camera.

KYTeslaRacer
Community Member

I have a preexisting google home setup with one camera, a nest hub and 5 nest thermostats and several other devices. I tried for over two hours to add a new camera today. I can not get past the “Can’t Connect to Assisting Device!’. I unplugged the other camera and still same issue. There has to be another way to add this new camera without making a Whole new Home and reinstall everything, that will take hours. This is google!!!!! Why isn’t there a simple resolution for this. I think I may need to return this new camera and just get another Ring camera.

SIDE NOTE! And this new Google Home app sucks compared to the nest app. NEST app I have used for a good couple of years without any issues. The lay out and everything is so much better. 

1 REPLY 1

Brad
Community Specialist
Community Specialist

Hey there,

 

As we have a larger thread on this same topic, I will be merging this thread into the main one: "Can't connect to assisting device"

 

Best Regards,

Brad.