Audio issue via Netflix ,

[glennthommo]

Hi all,  

 I have a simple request,  set up a new CCwGTV in my media roon ,via a projector ,and Ihad to purchase a HDMI audio splitter with an optical cable to my vintage Sony receiver that does not have any HDMI ports,  It works great on all our local channels , YouTube , etc , but when browsing the Netflix app , audio  is fine for the trailers etc but as soon as I want to play the actual movie there is no audio ? Some Netflix shows are in 5.1 whatever that is and zero sound , but some without the 5.1 sign , I have sound , Very frustrating to say the least .  Ive read numerous posts saying that its a Google issue ?  Any HELP ! would be great , thanks again  , Thommo.

[djtetei · Accepted solution]

Netflix uses Dolby Digital Plus audio format to deliver the multichannel audio soundtracks.

You need an AV receiver with Dolby Digital Plus decoder built-in.

In your case, if you still want to use your current AV receiver, when watching Netflix content, always select the stereo audio stream.

[glennthommo]

Hi mate,  thanks for the advice , gave it ago but being not up to tech stuff I really didn't know what I was doing . So I logged into the Google TV settings , went to the sound tab, turned off the Automatic  switch and changed to the Mannual one , turned off the Dolby Atmos and Dolby Digital Plus selections and left the Dolby Digital one on , and hey presto , I have sound watching Netflix movies,  

 Thanks again bud Thommo.  

[Jeran]

Hey there glennthommo,

I'm glad to hear you were able to fix those Netflix sound issues! I appreciate you coming back with what worked for you, that may help someone in the future. Did you have any other questions or concerns we could address?

Best regards,

Jeran

[glennthommo]

No all good mate,  I 'll prob get a nice sound bar later , so at least I know the process to get it working correctly.  

Thanks again , Glenn 

[Jeran]

Sounds good! In that case, I'll go ahead and lock up the thread. If you run into any more issues in the future, feel free to create a new thread.

Thank you for your help, djtetei!

Best regards,

Jeran