Bell Fiber TV app shutdown after 1-2h on Chromecast for Google TV 4K

[Danjr98]

Hello

I have the Chromecast for Google TV 4K and having an issue with Bell Fiber TV app.

When launching the application (Bell) it does run ok and no performance issue, although after some time, the application terminate itself and it returns to the Google TV default (home) screen

i tried to reset to factory and redo, but the issue is the same.

Wondering if there is a setting i can look at for making sure the application does not go to close when watching tv.

[Jeran]

Hey there Danjr98,

I apologize for the late response, and thank you for being patient! Were you able to fix that Bell Fibe TV app issue? If not, I'd be happy to help out where I can. Now, you mentioned that you already factory reset the Chromecast device, but the problem still persists? Do you happen to notice this occurring with any other app aside from the Bell Fibe TV app? If not, then you may need to reach out to Bell Fibe TV support to see if they are aware of any issues on their end.

I look forward to your response, and if you have any other questions or concerns for me, please let me know.

Best regards,
Jeran

[Muddi]

Hi there,

How was your device? Were you able to fix that Bell Fiber TV app issue? Let us know if you still need help and the Community will be happy to lend a hand.

Cheers,

Muddi

[Danjr98]

I will recheck today and will inform you back

[Jeran]

Hiya Danjr98,

No problem at all! We'll check with you in a few days if we don't hear back from you in a few days.

Best regards,
Jeran

[Jeran]

Hey Danjr98,

Do you have any more questions that we can address? 

Thank you,
Jeran

[Jeran]

Hello Danjr98,

Do you have any more questions? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran