CCGTV full remote in Home app

[smyzk]

In the Home app, it tells me that "full remote is not available. Check device for latest update". But both my Samsung 4K TV and the CCGTV have newest softwate updates. In case it matters, I use the Google ethernet adapter power brick.

[smyzk]

addendum: the "now playing" part of the Home app Does work, so I can see what's playing, change the volume, fast fwd/rev, pause, play. But without the full remote functionality there is no D-pad, etc.

[MagicAndre1981]

You need to use the Google TV app on the android phone:

Use your phone as the remote for your Android TV - Android TV Help (google.com)

I'm not sure about your used iOS tag, if you have an iphone, I have no idea if the app provides the remote control function. 

[smyzk]

it’s an iPhone and a couple months ago the full remote in Google Home was working just fine

[JenniferV]

Hi there,

Thanks for the help here, MagicAndre1981 — we appreciate it!

smyzk, I'm sorry to hear that you're having an issue using the virtual remote for your Chromecast with Google TV. Please uninstall and reinstall the Google Home app and make sure there's no pending iOS update on your phone. You may also try the suggested steps shared by one of our Community members in this thread. 

Let us know how it goes.

Thanks,

Jennifer 

[Jeran]

Thank you for helping out on this thread, MagicAndre1981 and JenniferV!

Hey there smyzk,

I'm just checking up on this thread, do you have any more questions or need any additional help? 

Best regards,
Jeran

[Jeran]

Hey smyzk,

Do you have any more questions that we can address? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran