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Can access the setting menu on a chromecast with google tv

Community Member


I am having a issue accessing the settings menu on my chromecast with google tv HD. I can access the top level menu by pressing the button in the top right with my initial, but when I press the settings button it drops me back into whatever tab I was in on the home screen. Sometimes the settings menu will flash up for a fraction on a second before disappearing, almost like the home or back button had been pressed.


Things I have tested:

I have used the phone based remote, the exact same thing happens so I don't think it is the physical remote. 

I have tried accessing the menu by holding the home button, the top level comes up as us2but the same thing happens with the settings menu

I have unplugged the chromecast from both the power and the hdmi port and left of a minute or so to do a soft reset 

I have done a factory reset on the device and the problem has not been resolved. 


This hasn't always been an issue, I don't go into the menu often but I first noticed it about a month ago, but it may well have started before then.


This is an issue as, among other things, I can't change the resolution. Any suggestions on how to fix this would be welcome,




Community Specialist
Community Specialist

Hello joshnz,


Thanks for reaching out and for doing some steps beforehand — I appreciate it! 


To cover all the bases, could you please provide the Android version of your Chromecast? Try to plug in the Chromecast into a different TV screen and reboot your Wi-Fi network. Performing another factory reset on the Chromecast with Google TV (HD) might still help.


Let me know how it goes.




Community Specialist
Community Specialist

Hi there,


How's it going? Did the steps help?




Community Specialist
Community Specialist

Hi joshnz,


Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google Nest devices and we'd be glad to assist you further.