Cannot connect to Chromecast audio

[jsuln]

Hello,

Ive been using the chromecast audio for a few years in my office. I had some glitches lately which were usually resolved with a reboot of the device, but this time my coworker accidentaly reset the chromecast.

I am trying to set up the device again in the Home app to no success. 

The device was reset with google instructions; google Home sees the device and it also shows up in the WiFi networks. When i try to go with the procedure of connecting to it through the Home app it says "connecting" and that it can disconnect from wifi.. However, nothing happens for a long time until i get the message "could not communicate with your Chromecast audio". 

Tried several times, reset it again, rebooted the Home app, rebooted the phone .. Same result every time. Im using a Pixel 4a  5G to set up the device. 

Any help? The device has been working perfectly for the last 5-7 years .. 

Thanks,

jaka

[David_K]

Try these steps:

1. Make sure your Chromecast Audio is within 15 - 20 ft (4 - 6 m) of the Wi-Fi router. If you have a dual band router, try to set up your device on both the 2.4 GHz and 5 GHz bands.
   
   
2. Make sure Wi-Fi and Bluetooth are both turned ON on your phone or tablet.
   
   
3. Turn OFF mobile/cellular data.
   
   
4. Reboot your router. Most routers just require that you unplug the power source and then plug it back in to reboot.
   
   
5. Reboot Chromecast Audio by removing the power cable, then reconnect it.
   
   
6. Make sure you're using the latest version of the Google Home app, by checking your app store for any updates.
   
   
7. Restart the Google Home app.
   

• Android: Swipe up from the bottom, hold, then let go. Swipe up on the Google Home app.
• iPhone/iPad: Swipe up from the bottom, hold, then let go. Swipe up on the Google Home app. On older devices with a home button, double-click the Home button, then swipe up on the Google Home app.
• Turn Wi-Fi off and on again on your phone or tablet.
• Reopen the Google Home app.

If none of the steps above help, factory reset your Chromecast Audio and then retry setup. You may also want to try setup using a different phone or tablet, just to test, if you have one.

[davemell]

I had the same problem in Google Home -  the "could not communicate with your Chromecast Audio" error at the end of the setup procedure - despite Google Home clearly being able to communicate with it at earlier stages of the process. So I tried all of the things suggested above - moving my Chromecast Audio close to the WiFi router, making sure WiFi and Bluetooth on my phone were both on and mobile data was off, trying both 2.5 and 5 GHz WiFi bands, updating Google Home (which did indeed need updating, since apparently it doesn't auto-update), rebooting the phone, rebooting the router, rebooting the Chromecast Audio - and none of it worked.

The thing that finally did work was doing a factory reset of the Chromecast Audio device. Just press and hold the button on its side until its light stops blinking orange and stays solid white. After that, wait one minute and then re-launch Google Home on your phone or tablet; sometimes I had to reboot my phone to get it to start afresh. Google Home should find the device, let you set it up, and (this time) connect to it at the end of the process.

If you have several Chromecast Audio devices, factory-reset and then set them up in Google Home one at a time so you can tell which is which during the setup process.

[JenniferV]

Hi folks,

Thanks for the help here, davidking.

davemell, thanks for sharing your experience and resolution in the Community — we appreciate it! In the meantime, do you have other questions and concerns?

jsuln, hope that helps. Feel free to let us know if you still need assistance.

Thanks,

Jennifer

[JenniferV]

Hi there,

It's me again. I wanted to check if you still need help. Don't hesitate to reach back if you do.

Best,

Jennifer

[JenniferV]

Hello there,

Just checking in to make sure that you've seen my response. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer