Cannot download system update - QTS1.210311.036

[Tim13]

Brand new device purchased a couple of hours ago. Going into system settings to update the device gives me “Couldn’t download system update”. Changed between 2.4G and 5G wifi as well as factory reset, no success.

I’m trying to download the QTS1.210311.036

Android TV OS version: 10

Kernel Version: 4.9.180

Android TV OS build: QTS1.210311.017.A2.768649

[Liron]

I had the same issue. It did not work with 5 GHz and 2.4 GHz on the same SSID. I separated them and it managed to update with the 2.4 GHz wifi.

[Jeran]

Hey there Tim13,

I'm just checking up on this thread, did you have any more questions or need any additional help? 

Thank you for helping out on this thread, Liron!

Best regards,
Jeran
 

[Jeran]

Hey Tim13,

Did you have any more questions or need any additional help? 

Thank you,
Jeran
 

[Jeran]

Hiya Tim13,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran