cancel
Showing results for 
Search instead for 
Did you mean: 

Cannot select another Google account

EduoardP
Community Member

After installing my chromecast with google tv on my personal account, i added my friend´s google account.
In the accounts menu I can choose my own account, configure a child account and I see my friends account.

However when I select my friend´s account, I only get the option to remove her account.
What am I missing?

Regargds, EdourdP

9 REPLIES 9

Igotnospacebar
Community Member

Leaving a comment for the solution. I have the same problem on my 2nd google tv device.

Hello folks,

 

Thanks for reaching out and I'm sorry for the late response. Could you please try to remove all the accounts linked to your device and add them back? Also, make sure the firmware version of your device is updated. Rebooting your Chromecast with Google TV (4K) might also help.

 

Regards,

Jennifer

JenniferV
Community Specialist
Community Specialist

Hi there,

 

It's me again. How's it going? Did the steps help?

 

Regards,

Jennifer

Hi Jennifer,

The steps themselves did not work.  So i left the settings the same and i since last week i have noticed the account i added is now also selectable. No settings or manual update. It just works now. Thank you for your time though.

kind regards and happy new year

 

Arjo

Hi Igotnospacebar,

 

Glad to hear that it is now working on your end and thanks for keeping me in the loop. Let me know if you have other questions and concerns otherwise, I'll be locking this thread after 24 hours.

 

Best,

Jennifer

Hey folks, 

We appreciate your help here, JenniferV.
EduoardP and Igotnospacebar, I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,
Mel

JenniferV
Community Specialist
Community Specialist

Hello EduoardP,

 

We haven't heard from you in a while so we’ll be locking this thread after 24 hours. If you're still experiencing problems, please feel free to start a new thread and we'll be happy to help.


Thanks for lending a hand, Mel.

 

Best,

Jennifer

Hi Jennifer, I still have to perform the steps you advised. When done I will let you know the result.

Thank you, Edouard

JenniferV
Community Specialist
Community Specialist

Hey EduoardP,

 

Sure thing! I'll wait for your update — no rush.

 

Thanks,

Jennifer