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Cant sign in to my google account on ChromeCast with Google Tv

aavisst
Community Member

Hello!,

When I login to my Google account a white Google screen pops up and tells me that this app is not supported, try again later. I've tried factory reset, changing Google account and uninstalling latest upgrade of Google Play but it dont work. When I look in setttings/account I can see my account is logged in but every time I try to install an app from appstore this white window pops up. 

I live in sweden and use a LG Smart Tv.

Thanks in advance.20210928_173220.jpg

 

4 REPLIES 4

aavisst
Community Member

I've made a brand new google account and it somehow worked. could it be something wrong with my main account?

GarrettDS
Community Specialist
Community Specialist

Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day,
Garrett DS
 

Jeran
Community Specialist
Community Specialist

Hey there,

I apologize about the late response, thank you for being patient! Were you able to fix that sign-in issue? If not, there was a similar thread that we had not too long ago about this particular problem. Would you be able to re-create the issue, then submit feedback via Google Home with logs enabled? That would help the engineering team look into this issue.


I look forward to your response, and if you have any other questions or concerns for me, please let me know!

Best regards,
Jeran

Jeran
Community Specialist
Community Specialist

Hey there,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran