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Cant stream wyze cameras to chromecast

premierpainting
Community Member

It says cannot communicate with wyze Home. I looked in Google hone and it's connected . I tried reconnecting  it and the same thing  . My one  old camera by itself that is not wyze works  great  . Can someone explain ?

3 REPLIES 3

Jeran
Community Specialist
Community Specialist

Hey there premierpainting,

I'm sorry to hear that your Wyze camera is not connecting! I can imagine this issue is pretty frustrating, so I'd be happy to help you out. Here are some steps to follow that may fix this issue:

 

  1. Make sure the Google Home app is up-to-date.
  2. Make sure the camera's and Chromecast's firmware is up-to-date.
  3. Double-check that the cameras, the Chromecast, and the device with Google Home are all on the same network band.
  4. Unlink your Wyze account from Google Home, and then re-link it.
  5. Check the LED light on the Chromecast to make sure there are no errors.

I look forward to your response, and if you have any other questions or concerns for me, please let me know!

Best regards,
Jeran
 

JenniferV
Community Specialist
Community Specialist

Hello there,

 

I appreciate the help here, Jeran.

 

premierpainting, hope that helps. Feel free to reach back if you still need assistance.

 

Thanks,

Jennifer

JenniferV
Community Specialist
Community Specialist

Hi premierpainting,

 

Just checking in to make sure that you've seen our response. Please let us know if you have other questions or concerns as we will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.


Thanks,

Jennifer