CcwGTV not sending Dolby Digital or DD+ to my receiver anymore

[michelito]

Just noticed that my Chromecast with Google TV 4k, that I've had since launch, isn't playing Dolby Digital anymore. 

Receiver is an Onkyo TX-NR809, and hasn't changed. Dolby used to work, and now it doesn't anymore. I checked, and FireTV Stick 4k works in Dolby surround for Netflix, Disney,and Amazon Prime. The Chromecast doesn't send surround anymore.

Checked i  the settings, and where I was able to tell it my receiver supports DD and DD+  under supported formats, now these have moved to the Unsupported Formats heading under Manual.

Is the Chromecast dying? Was there an update that screwed something?

I just now tried a Factory Reset, and no luck. I'm just not getting surround sound anymore.

Help?

Between this and the keyboard of my Pixel Slate dying last week, I'm getting disappointed in Google Hardware...

[JenniferV]

Hi michelito,

Thanks for reaching out and for providing detailed information on your issue and the steps that you did — these are of great help!

Quick questions: what's the Android version of your Chromecast with Google TV (4K)? Is your Chromecast with Google TV (4K) plugged into the TV or on your receiver? Try to plug in the Chromecast on a different HDMI port on your TV or receiver and make sure that the firmware of your receiver is updated. You can also reach out to your receiver's manufacturer to check this for you.

Thanks,

Jennifer

[michelito]

Hi Jennifer.

It's a 4k, plugged into my receiver. I already tried plugging it into a different HDMI port in the receiver, with the same result - no 5.1 anywhere. I'm using my fire stick 4k instead, which is a shame, as I'm fully invested in the Google ecosystem, and much prefer the CcwGTV interface. The fire stick works in 5.1 flawlessly.

How long is the warranty on these things? I got it in December 2020.

[JenniferV]

Hey there,

Thanks for getting back to us. Could you try to plug in the Chromecast with Google TV (4K) on the HDMI port of your TV and check if the same issue will persist? To know more information about the warranty of your device, please check this support website article. 

Thanks,

Jennifer

[JenniferV]

Hello michelito,

It's me again. I wanted to check if you still need help. Feel free to let me know if you do.

Best,

Jennifer

[michelito]

Hello Jennifer,

Tried multiple things again, different plugged in locations, etc . No change.

Might try resetting the device yet again, but don't know why else to try. I've read about other users having the same problem since the latest update. Something got messed up. Is there any way to install a previous version of the firmware see if that fixes the problem?

[JenniferV]

Hi michelito,

Understood. I'm afraid there's no option to install or go back to the previous firmware version of the device. You may try to do another reset on your device and let me know how it goes. 

Thanks,

Jennifer

[Jeran]

Thank you for helping out on this thread, Jennifer!

Hey there michelito,

I'm just checking up on this thread, do you have any more questions or need any additional help?

Best regards,
Jeran

[michelito]

What I think I need is a new chromecast. Pity there's only a year warranty on these. The last update just broke surround sound. And here I just bought a new Pixel 7 Pro and I'm reconsidering my purchase if Google hardware can't last like this. Such a shame.

[Jeran]

Hey there michelito,

I'm really sorry to hear that your Chromecast is giving you such a headache. If you'd like, we can have someone from Chromecast Support reach out to you to do a little more in-depth troubleshooting. You would just need to fill out this form.

Let us know if you had any other questions or concerns that we can address.

Thank you,
Jeran

[Jeran]

Hey there michelito,

Do you have any more questions or need any additional help?

Thank you,
Jeran

[Jeran]

Hey michelito,

Do you have any more questions that we can address? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran

[michelito]

Well, nothing has changed, and right now I caught covid while accompanying my dad to the hospital for some tests (and he ended up in ICU), so, excuse my language but, **bleep** it. I'll wait to see if a future firmware update gives me back surround sound. Close this. I think I'll send back the Pixel 7 Pro if it ever gets delivered too. I'm done with google hardware. Thanks for your help and hope everyone is safe and healthy.

[Jeran]

Hey there michelito,

I'm really sorry to hear that things have been bad for you. I really hope you and your father recover. I'll go ahead and lock this thread for now. Please feel free to create a new thread in the future if you need more help.

I wish the best for you and your father.

Best regards,

Jeran