Chrome cast MAC address

[acs25]

I cannot locate the MAC address on my Chromecast. When I click Show MAC address on the google home app, it says cannot locate. It also is not on the device. I cannot connect to the internet without the MAC Address. 

[JenniferV]

Hello acs25,

Thanks for reaching out. Let's sort this out.

What type of Chromecast device do you have? If you have a regular Chromecast device, you may get the Mac address during the initial set up. Here's how: from the connect to Wi-Fi screen, at the top right, tap the 3 dots > Tap Show MAC address.

On the other hand, if you have a Chromecast with Google TV, you will not be able to locate the MAC address during the initial setup. Please set up your Chromecast with Google TV using a different Wi-Fi network or hotspot. Afterwards, follow the steps below to locate the MAC address:

1. From the Google TV home page, go to Settings.
2. Select System.
3. Select About.
4. Select Status.
5. On the right side, you should find the MAC address.

Thanks,

Jennifer

[JenniferV]

Hey there,

It's me again. I want to make sure you're all good — how did the steps go?

Regards,

Jennifer

[JenniferV]

Hello acs25,

Just checking in to make sure that you've seen my response. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer