Chrome cast is not setting up

[Daud]

I try to start my chrome cast it starts and came to wifi i did connect the wifi it downloads the updates on same wifi after it restarts it ask for wifi again it shows it connect to it but after that keep browsing and doesn't work

[JenniferV]

Hello Daud,

Thanks for reaching out. Let's sort this out.

A few questions: what type of Chromecast device do you have? What's the LED status on your Chromecast? How far is it from the Wi-Fi router?

Give these steps a try:

1. Reboot your Wi-Fi router.
2. Reboot your Chromecast.
3. Reboot your mobile phone.
4. Reinstall the Google Home app.
5. Try to use a different mobile phone.
6. Factory reset your Chromecast.

Let me know how it goes.

Regards,

Jennifer

[JenniferV]

Hey there,

It's me again. I want to make sure you're all good — how did the steps go?

Thanks,

Jennifer

[JenniferV]

Hi Daud,

We haven't heard from you in a while so we’ll be locking this thread after 24 hours. If you're still experiencing problems, please feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer