Chrome cast is picking up the wrong location

[Harsh04]

Just bought a cromecast with TV and the suggested apps are from a different country which I am unable to use since those apps are not supported by my country. 
Also, the apps from my country are not running since the chrome cast thinks I am in another country so gives me an error again. 

I am able to use Netflix and Prime as they work in both countries but not much else. 

Would appreciate any help on how to resolve this. 

thanks

[Harsh04]

 Also found a “location status” option in setting - under “privacy”. 
I tried updating it from “off” to “use wi-fi to estimate location” but that dosent happen. After I clicked on that option, it’s been updating for the last 15 mins with no change. I pressed the home button and went back to the settings. The location still reflects as Off

[Harsh04 · Accepted solution]

Update. Found how to fix this issue. Basically there was a payment method from my old location still on my account (along with a new one for the new location). The system was just getting confused so I deleted the old payment method and now everything is working fine. 
thanks 

[JenniferV]

Hi Harsh04,

Woohoo! Glad to hear that this has been sorted out and thanks for sharing your resolution in the Community — we appreciate it. In the meantime, do you still have other questions and concerns?

Regards,

Jennifer

[laurenceross12]

Similar problem - my device thinks I am in the USA, but the same account works on other devices

[JenniferV]

Hi folks,

Thanks for posting and for doing some steps beforehand  — these are of great help! May I know which country you are from, Harsh04? Please reboot your Chromecast and try again. If the issue persists, factory reset your Chromecast.

Thanks,

Jennifer

[JenniferV]

Hey there,

It's me again. I want to make sure you're all good — how did the steps go?

Regards,

Jennifer

[JenniferV]

Hello folks,

Just checking in to make sure that you've seen my response. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer

[laurenceross12]

Hii have tried these steps but no change.  Is there something else I can try?

[Jeran]

Hey there laurenceross12,

Do you have your location set in the Google Home app, or a debit card added onto Google Play on the Chromecast? These are other ways that Google narrows down your location, so I would set those both up, then check your Chromecast device. If it still doesn't pick up the correct location, factory reset it again.

I look forward to your response on this!

Best regards,

Jeran

[Jeran]

Hey there laurenceross12,

Did you have any more questions or need any additional help? 

Thank you,
Jeran
 

[JenniferV]

Hi laurenceross12,

Just checking in to make sure that you've seen our response. Please let us know if you have other questions or concerns as we will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks for the help here, Jeran.

Regards,

Jennifer