06-12-2022 03:15 PM
Chromecast not seen by Google Home app. Chromecast SSID not showing up in WiFi networks. Device reset button does not reset - stays solid white. All I see now on my TV screen is the red/yellow/green/blue G.
gracias!
06-20-2022 04:31 PM
Hi Bpc,
Thanks for reaching out and I'm sorry for the late response. Let's sort this out.
A few questions: is this an initial set up or working previously? What type of Chromecast device do you have? How far is your Chromecast from the Wi-Fi router and set up device? Are you using a dual band router?
Give these steps a try:
Thanks,
Jennifer
06-21-2022 08:49 AM
This is an initial set up of a Chromecast with Google TV. Running Google wifi mesh system throughout the house. Set up device is iPhone - so standing right next to it. Yes running Google dual band router. Part of the problem is the Chromecast doesn’t get past the multi-colored G on the TV screen - and the device doesn’t show up on the Google Home app set up process. Light on device stays white - even when attempting hard reset via button on back.
06-25-2022 05:25 PM
Hey there,
I'm sorry for the late response, but thanks for the additional details. Have you tried the suggested steps above? If you haven't yet, please try the steps and let me know how it goes.
Thanks,
Jennifer
06-25-2022 06:31 PM
I did. No change. 😭
06-26-2022 01:02 PM
Hello Bpc,
Oh no! Could you try to set up and connect your Chromecast to a mobile hotspot and check if the same issue will persist?
Thanks,
Jennifer
06-27-2022 02:52 PM
It doesn't move past the G. Clearly there's a hardware issue, or a software issue that's fatal. Have tried on different devices with same outcome. Any idea if this is something I can take to my local Google store - there's a Fiber shop close by - and get addressed?
06-27-2022 03:40 PM
Hi there,
Yikes! We'd like to take a deeper look into this — could you fill out this form and let us know once you're done?
Thanks,
Jennifer
07-01-2022 08:25 AM
Hey there Bpc,
Did you have a chance to fill out that form?
Thank you,
Jeran
07-02-2022 10:38 AM
Yes.
07-02-2022 03:27 PM
Hello Bpc,
We got your form — thanks for filling it out. Keep your lines open as our support team will reach out to you via email anytime soon. Please continue the conversation there because this thread will be locked after 24 hours.
Thanks,
Jennifer