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Resolved! Regarding audio and video not synced with Google TV Streamer

Hey everyone,We are aware that some users might be experiencing an issue where audio is not synced with video from their Google TV Streamer. This appears to be related to specific audio equipment and configurations, and does not seem to be a widespre...

Need help with setup? Troubleshoot common Chromecast problems

Here are some steps I recommend to resolve issues during the setup of your Chromecast.Step 1: Things to check on your phone or tablet Turn on Wi-Fi and Bluetooth. Turn off cellular/mobile data.This ensures your phone or tablet does not try to use mob...

David_K by • Platinum Product Expert
  • 15394 Views
  • 0 replies
  • 10 kudos

Chromecast Audio stopped working with Pixel 5 but working on Ipad

A few days ago my Chromecast audio stopped working with my Pixel but works fine with an iPad. Pandora states that the Chromecast is casting (list Pandora under the Chromecast name) but no sound. I have several Chromecast audio speakers and they all d...

Closed captioning always on Disney+

I am having an issue when casting a movie or show from my iPhones Disney+ app to my TV via chromecast. It is defaulting to closed captions /subtitles every time a movie or show starts. I have to then take off subtitles in the Disney+ app on my iPhone...

Djsoldano by • Community Member
  • 2279 Views
  • 7 replies
  • 2 kudos

Optimising casting does not stop mirroring

Hi,I am receiving a 1920x1080 stream to display on my 1680x1050 monitor, but I would prefer to view the stream on my 1920x1080 TV instead. So I cast the image to my TV via my Chromecast, select "Optimise for full screen", and both image and sound are...

chrisjr by • Community Member
  • 1242 Views
  • 8 replies
  • 0 kudos

Chrome cast audio

With my fire stick, Hulu and all other platforms play in Dolby digital on my Polk home theater system. The light on the Polk system glows green to indicate so. But with chrome cast, it broadcasts in standard audio (light glows red) , except when play...

Doss20 by • Community Member
  • 570 Views
  • 4 replies
  • 0 kudos

No sound most days.

Almost every day when I turn on my tv, my chromecast has no sound. I restart it, watch a show, and when I pick a different show, there is no sound again. I have to restart my chromecast again. Sometimes I have to restart it 2 or 3 times a night. I ha...

Resolved! Unable to to obtain MAC address'

My internet is Spectrum community solutions. I can't add Chromecast without a MAC address and I can't obtain the MAC address until I add Chromecast. How do I find the MAC address?

BobK2 by • Community Member
  • 4878 Views
  • 25 replies
  • 0 kudos

Can't do factory reset

Like so many others I cannot perform a factory reset that prevents my chrome cast from trying to connect to a previous router. It seems a common theme is that the Chromecast has been switched off for some time and in the meantime the router has been ...

Geetee by • Community Member
  • 854 Views
  • 4 replies
  • 0 kudos

Routine not correctly executing

I have a morning routine that is “play CNBC from YouTube tv on bedroom tv”. I’ve had this routine a long time and it has always worked with a google nest mini and a chromecast. I got a google TV instead of chromecast and readjusted names in the app. ...

No sound . remote mute button works on & off but doesn't give us sound .

Turned everything off and on again including power . Still no sound.Installation has somehow switched sound off in every app. including live TV .Restarted Google home - still no sound / fix to problem. Can anyone help too restore sound in a different...

JM7 by • Community Member
  • 391 Views
  • 3 replies
  • 0 kudos
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