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Chromecast with Google TV Now in HD or 4K Read more

Reconnect Chromecast to your Wi-Fi Network Read more

New Chromecast with Google TV (HD) now available! Read more

Forum Posts

Need help with setup? Troubleshoot common Chromecast problems

Here are some steps I recommend to resolve issues during the setup of your Chromecast.Step 1: Things to check on your phone or tablet Turn on Wi-Fi and Bluetooth. Turn off cellular/mobile data.This ensures your phone or tablet does not try to use mob...

David_K by Platinum Product Expert
  • 0 replies
  • 9 kudos

Chromecast is not working

I’m unable to connect my phone with my chromecast no matter the app (Netflix, Spotify, HBO, YouTube, Google Home) it doesn’t connect to any application, it’s not even visible on the available devices.

NicoSeg by Community Member
  • 3 replies
  • 0 kudos

Casting not working, some apps not opening and voice

Hi there, My Chromecast with Google TV isn't working as it should. It's connected to the WiFi and some apps work fine (Foxtel, SBS OnDemand, Disney+, Spotify) but others don't work at all (Stan, Netflix and Binge). I'm unable to cast from both my pho...

cmaccy by Community Member
  • 13 replies
  • 0 kudos

Resolved! Device Utility App to Re-activate Chromecast NOT FOUND

Setting up a new Chromecast I just bought in Mexico (where our 2nd home is), using our google home app - which worked fine for 2 Google Displays we brought with us.It says, "Device needs to be activated before setup." The instructions say we must go ...

mdbk77 by Community Member
  • 11 replies
  • 0 kudos

Resolved! Google Assistant keeps forgetting my default music provider

Google Assistant keeps forgetting my default music provider:Even though I have Apple Music linked in the Google Home app, Google Assistant insists I have not set a default music provider. So I can't play Apple Music on the device (Chromecast with Goo...

Resolved! Need to forget the network but it is not an option

Hello. We recently had to replace our modem due to lightning which also affected our Orbi network. The chromcast was set to the Orbi network; we now need to forget that network and set it up with the new.We have followed the instructions provided; ho...

Savannahs by Community Member
  • 14 replies
  • 0 kudos

Chromecast no soud coming out

I m 68 and not too good to all of this. Up til this morning my HD TV was working find (image and sound).Sound stopped suddenly in a middle of a program.Troubleshooting:1 ) check the sound bar of tv if it was still plugged in - fine2 ) I checked the i...

DanPelt by Community Member
  • 3 replies
  • 0 kudos

Cursor not showing when casting

I would like to re-open the original post i'm facing the same issues, the cursor is not showing no matter what i try...

Lucam92 by Community Member
  • 8 replies
  • 0 kudos

Chromecast needs activation

I recently (July 2022) bought a new Chromecast and could not set it up using my Pixel phone running the latest Google Home software. It kept telling that the device needed to be activated and sending me to a help page to download some Google Device U...

Nomad by Community Member
  • 4 replies
  • 0 kudos
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